Refund policy

Effective Date: 1st March 2026

At Maiva, your satisfaction matters to us. Since our products are food and beverage items with specific storage and hygiene requirements, we follow a strict no-return policy. However, we are committed to making things right if something goes wrong with your order.

1. No Returns

Due to the perishable and consumable nature of our products, we do not accept returns. Once a product has been delivered to you, it cannot be returned to us for hygiene and food safety reasons.

2. Replacements

We will provide a free replacement in the following situations:

(a) You received a damaged product (e.g., dented packaging, leaking container, broken seal).

(b) You received the wrong product or variant.

(c) You received an expired or near-expiry product (with a best-before date that has passed or is unreasonably close to the delivery date).

(d) The product has a manufacturing defect that affects its quality or safety.

3. How to Request a Replacement

To request a replacement, please contact our customer care team within 48 hours of receiving your order. You will need to provide:

(a) Your order number.

(b) Clear photographs of the damaged, incorrect, or defective product along with its packaging.

(c) A brief description of the issue.

Our team will review your request and, upon verification, will dispatch a replacement within 3–5 business days. If the same product or variant is unavailable, we will offer you an equivalent alternative or a full refund for the affected item.

4. Refunds

Refunds will only be issued in the following circumstances:

(a) The replacement product is not available, and no suitable alternative can be offered.

(b) The order was charged incorrectly (e.g., duplicate payment, overcharge).

(c) The order was not delivered and the shipment is confirmed as lost by the courier partner.

Refunds will be processed to the original payment method within 7–10 business days from the date of approval. For COD orders, refunds will be processed via bank transfer (NEFT/IMPS) to the account details provided by the customer.

5. Non-Eligible Situations

Replacements or refunds will not be provided in the following cases:

(a) Change of mind or personal preference after purchase.

(b) Products that have been opened, partially consumed, or tampered with (unless reporting a manufacturing defect).

(c) Damage caused by improper storage after delivery (e.g., not refrigerating Maiva Fresh products).

(d) Requests made after 48 hours of delivery.

(e) Products purchased from third-party platforms (Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart, etc.) — please contact the respective platform for those orders.

6. Contact Us

For replacement or refund requests, please contact:

Armaara Innoventures Pvt. Ltd.

405/6-B, Kotia Nirman, Oshiwara Link Rd, Andheri (W), Mumbai 400053

Email: consumer@maiva.co

Phone: +91 9082291177

 

 

Effective Date: 1st March 2026

We understand that plans change. This Cancellation Policy outlines how cancellations are handled for orders placed on www.maiva.co.

1. Cancellation by the Customer

Before Dispatch: You may cancel your order at any time before it has been dispatched. To cancel, please contact our customer care team immediately with your order number. If the order has not yet been handed over to the courier partner, we will cancel it and initiate a full refund.

After Dispatch: Once an order has been dispatched and is in transit, it cannot be cancelled. You will need to accept delivery. If there is an issue with the product upon delivery, please refer to our Refund & Replacement Policy.

2. Cancellation by Maiva

We reserve the right to cancel an order in the following circumstances:

(a) The ordered product is out of stock or discontinued.

(b) A pricing or product listing error is identified on the Site.

(c) The shipping address is unserviceable or incomplete.

(d) Payment verification fails or suspected fraudulent activity is detected.

(e) Maiva Fresh products are ordered from a location outside Mumbai.

In all such cases, you will be notified via email or phone, and a full refund will be initiated if payment has already been made.

3. Refund on Cancellation

Prepaid Orders: Refunds will be processed to the original payment method within 7–10 business days from the date of cancellation confirmation.

COD Orders: Since no payment is collected upfront for COD orders, no refund is applicable for orders cancelled before dispatch.

Please note that the refund timeline may vary depending on your bank or payment provider. We are not responsible for delays caused by third-party payment processors.

4. Partial Cancellations

If you wish to cancel specific items from a multi-item order before dispatch, please contact our customer care team. Partial cancellations are subject to feasibility based on the packing and dispatch status of your order. If a partial cancellation is processed, only the cancelled item(s) will be refunded.

5. Contact Us

To cancel an order or for any cancellation-related queries, please contact:

Armaara Innoventures Pvt. Ltd.

405/6-B, Kotia Nirman, Oshiwara Link Rd, Andheri (W), Mumbai 400053

Email: consumer@maiva.co

Phone: +91 9082291177